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▲ Spex產(chǎn)品線品牌升級(jí)為Cole-Parmer

From Spex to Cole-Parmer: Q&A

自2023年9月1日起，Spex 樣品前處理產(chǎn)品線升級(jí)為Cole Parmer。產(chǎn)品品牌從Spex SamplePrep變更為Cole Parmer，但是我們與經(jīng)銷商的合作方式依舊。在這里我們列舉出一些常見(jiàn)問(wèn)答。

Q. Why are you changing the name of the brand from Spex SamplePrep to Cole-Parmer?

為何要把品牌名稱從Spex SamplePrep改為Cole Parmer？

Over the years, we have acquired many high-quality and reputable brands. Spex SamplePrep is one of those brands. We continue to move forward with our strategy of consolidating our complementary brands under one world-class brand name, enabling us to offer a single and significant brand experience. Through one brand, we can speak in one voice to you through our team of experts who provide support in product selection, usage, and troubleshooting to empower you to run your laboratory more efficiently. This allows for an organized product portfolio and gives us the opportunity to continue to refine our service to you. We intend to give you the convenience you deserve; to find what you need as quickly as possible, so you can focus on your day-to-day tasks.

多年來(lái)，我們并購(gòu)了許多高質(zhì)量、信譽(yù)良好的品牌。Spex就是其中之一。我們將繼續(xù)推進(jìn)我們的戰(zhàn)略：將我們互補(bǔ)的品牌整合為一個(gè)世界級(jí)的品牌名稱。通過(guò)品牌整合，我們可以給到用戶更好的產(chǎn)品支持，使用戶在產(chǎn)品選擇、使用和故障排除方面得到更好的支持，從而能高效地運(yùn)行實(shí)驗(yàn)室。

Q. Will the part numbers change? 

零件號(hào)會(huì)改變嗎？

No, the part numbers will not change. You can continue to use the same part numbers when placing your orders on spexsampleprep.com or purchasing on coleparmer.com. 

零件的型號(hào)、貨號(hào)不會(huì)發(fā)生變化，零件的一些品牌標(biāo)識(shí)會(huì)逐步進(jìn)行調(diào)整改變。

Q. Will manufacturing of the Spex SamplePrep products change? 

產(chǎn)品的制造地是否會(huì)發(fā)生變化?

No, we will continue to manufacture the products in Metuchen, New Jersey. The entire engineering, manufacturing, warehousing, and shipping teams will remain the same and continue to be managed by our Production Manager, Rashiem Page.

不會(huì)，我們將繼續(xù)在新澤西的 Metuchen。全部的工程師、生產(chǎn)、倉(cāng)儲(chǔ)、物流團(tuán)隊(duì)將保持不變，并繼續(xù)由我們的生產(chǎn)經(jīng)理 Rashiem Page管理團(tuán)隊(duì)。

Q. Will all the literature, manuals and logos be updated? 

所有的資料、手冊(cè)和標(biāo)識(shí)都會(huì)更新嗎？

Yes, where appropriate, new literature and manuals will be issued and logos/branding updated.

是的，所有的文獻(xiàn)，手冊(cè)，品牌，徽標(biāo)等都會(huì)更新。

Q. Will my interactions and contacts with Spex SamplePrep change? 

我們與Spex溝通方式會(huì)發(fā)生變化么？

No, your interactions with Spex SamplePrep will not change. You can continue to collaborate with the same team members and support services. You will also be able to use the same website, phone numbers, quoting and ordering processes, account numbers, purchase orders, and payment methods as before.

不會(huì)，您可以繼續(xù)與相同的渠道和支持團(tuán)隊(duì)進(jìn)行溝通。您還可以使用原有的網(wǎng)站、電話號(hào)、報(bào)價(jià)和訂購(gòu)流程、帳號(hào)、采購(gòu)訂單和付款方式。

Q. Who should I call for orders, service or technical support?

我應(yīng)該向誰(shuí)訂購(gòu)產(chǎn)品、服務(wù)或技術(shù)支持？

You can continue to call your salesperson, service teams and support rep as you did previously. You can use the same numbers with the same excellent service!

您可以繼續(xù)像以前一樣致電銷售人員、服務(wù)團(tuán)隊(duì)和支持代表。您可以使用相同的號(hào)碼和其他聯(lián)系方式。

Q. If I would like to check the status of my order or my service request, do I need to do anything different?

如果我想查看我的訂單或服務(wù)請(qǐng)求的狀態(tài)，我需要做的事和以往有所不同么？

No, you do not need to make any changes to the way you interact with Spex SamplePrep because of this change.

不，您不需要因品牌升級(jí)做出此方面的調(diào)整。

Please do not hesitate to reach out to us with your questions. As always, we appreciate your business and value you as a loyal customer.

如果您還有任何其他問(wèn)題，可以隨時(shí)與我們聯(lián)系。

關(guān)于 Antylia

About us

Antylia Scientific?是生命科學(xué)領(lǐng)域的全球開(kāi)拓者，多樣化的產(chǎn)品涵蓋了實(shí)驗(yàn)室儀器與耗材、試劑標(biāo)準(zhǔn)品、診斷和環(huán)境類產(chǎn)品等，致力于服務(wù)制藥、醫(yī)療、科研院所、環(huán)境以及各類工業(yè)細(xì)分市場(chǎng)。前身為科爾帕默，我們擁有廣受市場(chǎng)認(rèn)可的知名品牌和產(chǎn)品組合，如環(huán)境采樣和測(cè)試創(chuàng)新者EnvironmentalExpress?；可追蹤的實(shí)時(shí)監(jiān)測(cè)和冷鏈儲(chǔ)存專家Traceable?；我們的標(biāo)液和診斷測(cè)試專家SPEX?和ZeptoMetrix? ；以及我們的實(shí)驗(yàn)室通用儀器與耗材品牌Cole-Parmer?。